We would rather hear about a problem than not. This policy explains how to raise a complaint with SEO Services East London and what happens once you have.
Contact us by email at info@seoserviceseastlondon.co.uk or by phone on 020 8500 7406. Please put “complaint” in the subject line of an email so it is not treated as a general enquiry.
It helps if you can tell us what happened, when it happened, who you dealt with if you know, and what you would like us to do to put it right. You are welcome to raise a complaint by phone first and follow it up in writing.
We will acknowledge your complaint within five working days of receiving it and tell you who is looking into it.
We will then investigate and give you a full response within twenty working days. If the matter is complicated and we need longer, we will tell you why and give you a revised date rather than let it go quiet.
If our response does not resolve the matter, reply and tell us why. We will arrange for your complaint to be reviewed by someone who was not involved in the original decision, where that is possible in a team of our size, and give you a final response.
If your complaint concerns how we have handled your personal information, you can also raise it with the Information Commissioner's Office at ico.org.uk.
We keep a record of complaints and what came of them, so that recurring problems get fixed rather than handled one at a time. Records are kept in line with our privacy policy.